I am a Honolulu travel agent, looked on Yelp & Google for a private day tour (fly in & out on the same day) of Kauai for 2 women from Japan in their 80s. They selected one of Doug’s itineraries to tour the side with Waimea Canyon, THE perfect 5 hour, one day tour. His website has descriptive tour options, was easy to book & pay for the tour online. Doug promptly responded to several of my questions by email and text making me confident that he wasn’t a “flake”, my clients would be met at the airport upon their arrival & would be well taken care of. Doug was so kind to text me to say that he picked them up from the airport, they had gone to see the Waialua waterfall & all was well. My 2 ladies were extremely happy with their tour experience. They said that they had lots of laughs with Doug and that he knew where to take them for the best photo ops. Their favorite story was that they really had to use the restroom on the way to the canyon (it is a desolate drive there with no comfort stations along the way) & after some fast thinking, Doug took them to a hospital!